DIFFERENTIAL ENERGY GLOBAL LTD.
Return Goods Policy
All returns must be accompanied with a DEG supplied RMA (Return Material Authorization) number on the outside of the box or the shipment will be refused. Returns must arrive at our facility within 30 days of issuance.
DEG will issue a full credit for product that meets the following conditions:
Product being returned must be within 30 days of invoice date.
Customer must provide their Purchase Order number and/or DEG’s Invoice number.
Merchandise must be in its original packaging and not used.
A 15% restocking fee will apply if the required documentation is missing on all returns received within 30 days of invoice date.
A 20% restocking charge will apply for returns after 30 days of invoice date. Product must be in its original packaging and not used.
Request for return of goods for products past 60 days of invoice date will not be accepted.
Should you have any questions regarding this policy please call 360-895-1184.